Returns & Exchanges

Returns

Soley USA will only accept returns on items purchased through soleyusa.com within 30 days of order receipt. Items purchased through any of our retail partners must be returned to the place of purchase. Please note that individual items from kits cannot be returned, and only the entire kit may be returned or exchanged.

To return your new or gently used online purchase: If you have an account with us you may log-in to your account and request a new return under the “Returns” section of your account. You may also email us at support@soleyusa.com. Please include your order number, name, email address, reason for return and phone number.

Please note your original shipping and handling charges will not be refunded. We can provide you with a pre-paid return shipping label for you to send back your item(s). A $5 fee will be deducted from your total refund if you choose to use the pre-paid shipping label. You may also send your return back using a shipping method of your choice, noting that you are responsible for the cost of the return shipping and handling. Soley USA is not responsible for returned items lost during transit. Your refund will be processed in 7-10 business days after we have received your items.

Please return all packages to:

Soley USA
ATTN: RETURNS
555 Gotham Parkway
Carlstadt, NJ 07072

Exchanges

Soley USA will only accept exchanges on items purchased through the website with a valid order number within 30 days of purchase. To exchange your new or gently used online purchase, please log into your account and visit the "Returns" section to "Request a new return." If you have any issues please email us at support@soleyusa.com. Please note that you will be responsible for the shipping and handling of the exchange and $5 will deducted from your return credit amount. Soley USA is not responsible for returned items lost during transit.

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